I removed my first review, but after thinking on it a few days. I am posting this. I would NOT do business with them again. I took my car in to have them check a slow leak in a tire. I had aired my tires twice this month and one tire was considerably lower than my other 3. Not once did it ever go flat, until after leaving this shop. They also did an inspection of my entire car, without my knowledge. They gave me 3 pages of repairs that needed to be done, totaling over $2K. I took my car to another shop where my dad, brother, mechanics, and myself looked over my car. This business was telling me I needed 2 serpentine belts, when my car only has 1. They said my power steering was low on fluid, when my car has electronic power steering. They were going to charge me over $100 ($75 was labor fees) to change an air filter. I can do that myself in 2 minutes. While they were discussing the fees with me one employee said, “battery cleaning” and another said, “new battery.” They did mention one of the employees was new and in training, but they need to figure their stuff out before going over prices with the customer. I left a google review of my experience. Nothing that was mentioned on the review was untrue or slanderous. I actually had left my review considerably shorter than what I wanted (much shorter than this review). However, the owner of the establishment texted me about it, claiming it was slander. I took the review down. But texting someone about their review is not good for any business. If anyone goes online to look at reviews, she has been having everyone take down their negative reviews. There are other reviews, similar to mine, about how they try to add on additional repairs that are not needed. Or they look at problems not mentioned by the owners of the vehicles. When a customer asks for a specific thing to be looked at, then that specific thing needs to be looked at an addressed, nothing else. IF it is their policy to do an inspection on every vehicle, they need to make that clear to the customer BEFORE doing the inspection, along with their prices for it. She mentioned that she waived the fees of the inspection. She waived fees of a service I didn't request or know was happening until I picked up my car??!!?? Gee Thanks. And not only did she text me about my review, she decided to stalk my personal Facebook page. She mentioned that her kids went to school with mine. The only thing I ever said was that I was a single parent and can't afford their fees. I never mentioned how many, the gender, or where my kid attended school. And she even messaged some of my family members through Facebook. Not only did they try to sell stuff and overcharge for things I didn’t need, but she stalked mine and my family’s personal Facebook pages. That is creepy and not good for any business.
Melody brought her car in for a diagnosis. We checked the car and did our courtesy inspection as we do for all clients. We found bulging tires and advised her of the serious safety issue. We advised her of safety issues and of maintenance items. We waived all charges for her diagnosis and sent her home with a car care aware booklet so she had good info. Later, she and her family (who never spoke with us or used our services) left reviews so we reached out to try and understand where we went wrong. Ultimately - they had no desire to talk and instead decided to review every site possible in an intentional effort to damage the company. I’m still not sure what we could have done differently - other than decline her Facebook request for an appointment that morning. (We got her in on an emergency appointment SAME day.) We are grateful she has found a mechanic whom she can build a relationship of trust. Today people are so eager to destroy others instead of build them up. We wish you well Melody. Peace to you.
- NWA CAR Clinic