A nightmare experience with Car Clinic. I very rarely bother to write negative reviews, but this was one of the worst customer service experiences of my life and want to help others avoid the same fate. We took our vehicle to the car clinic for routine engine maintenance. They were initially polite and helpful. We had our water pump and timing belt replaced and at the suggestion of Neil, had the head gasket replaced at the same time. The total bill was a little under $2000. When we picked the car up it was about a week late and Neil appeared to be in a huge rush, the car was still on the lift when we arrived. We had the car back for about 3 weeks before driving to Nashville. We drove it a total of about 700 miles including the trip. When we arrived in Nashville we noticed a knocking sound and the engine immediately lost power. We towed it to a mechanic who informed us the car was only about half full of oil and that the engine had thrown a rod as a result. We took it to a second mechanic to confirm this opinion. No leaks, no smoke, yet the car was over two quarts low on a 4.7 quart reservoir. We spoke to several mechanics including the one who ultimately did the repair, all said that Neil had not topped up the oil properly before returning the car to us. We were told this is a common mistake. We called the Car Clinic who was immediately dismissive of this claim. Their attitude and tone completely changed. Their “warranty” refused to cover the repair and they were unwilling to discuss ANY assistance on the matter. Neil started by claiming being half full of oil would in no way blow the rod. He then reversed his opinion and said that subaru’s were known for burning a lot of oil and that it was our shoddy care of the car that resulted in the damage. When we called to discuss this further Bambi (the secretary) hung up on us three times! She told my wife to go to hell and that was the end of it. They refused to go through their insurance so we called them up directly and Neil/Bambi lied to them regarding the matter. The total cost of our mistake was $6500 for a new engine plus the $2000 completely wasted at the car clinic. Please avoid the same mistake. As an answer to your response: You are again misrepresenting the facts. You did not provide us with your insurance information. Bambi accidently mentioned farmers insurance during our hostile conversation in which she hung up. We had to look up the local insurance office in order to file a claim without you knowing. Joe Fontana the insurance rep didn't even bother to call the mechanic in Nashville where the car was, who had actually looked at the engine. You then lied to the insurance agent about the details surrounding the repair and that was that. You also made no mention of the Subaru's oil level, this is because the car didn't have low oil when arriving at your shop. If the car had a low oil level upon leaving your shop, who's fault is that? You provided zero effort to address our problem and were immediately dismissive of taking any responsibility or accountability regarding your mistake. Your "extended warranty" isn't worth the paper its printed on and neither is yours or Bambi's customer service skills.