5

Excellent service.

5

I am not a person that normally provides recommendations for local service providers because I hate to put my name (positive experience) out there and have a friend/neighbor not have that SAME experience. However, I wanted to highly recommend NWA Car Clinic in Lowell, AR. *** Please bear with me when reading this review because it is more of a story with a happy ending…*** Over the past year, I have noticed a few more Land Rover/Range Rover owners in the NWA area. Like you, getting normal service and/or repair is a pain in the butt since you normally need to go to Tulsa… the closest dealership. In the past, I have used an “Import” garage in Springdale and was happy… for the most part. Unfortunately, a few months ago there was a management change and all of a sudden I felt like I was being taken advantage of… unnecessary repairs, etc. During my last repair at this garage, the Service Manager told me I needed a Timing Chain repair (big $$$), but I told them that same service was already done in 2017. He back tracked a bit and still told me another/similar repair was needed and sadly I paid for it. After 3 weeks, I picked up my RR at the garage and the original issue was fixed, but, now I had a “check engine” light. The Service Manager walked me thru this particular issue and told me the engine was full of “oil sludge” he thought the valves were sticking and there was no way to fix it without rebuilding the engine or buying a new/reman. engine. This would cost anywhere from $7,000 -$12,000. At that point, I just asked for my keys and told them I did not trust them and would take my business somewhere else I spent over a month researching the issue and possible root causes as well as other local repair shops. After extensive “Googling” I found NWA Car Clinic. I read many of the positive reviews online and decided to stop by to “interview” the shop versus just calling. Equipped with what I thought the issue and fix was, we discussed the current problems with my RR. They listened to everything I had to say and asked for the history of recent repairs or any other symptoms. I felt comfortable enough with their capabilities and asked them to run a full diagnostic and let me know what they find. I would decide what to do next! A few hours later they called and told me the error codes identified… and, they were the same ones that I had found via Online forums… VVT solenoid. (I did not share the error codes previously!!) At that point, they provided a defined path forward to fix the issue… starting with least expensive. They wanted to do an engine flush/cleaning, take off/clean the bank 2 solenoid and then a detailed oil change. They called me the following day with GOOD NEWS. The engine flush products they used loosened all the sludge in the engine and by cleaning the solenoids all of the issues/errors were fixed. And, the engine runs so much better/smoother than before! The total expense for this repair was next to nothing when compared to a new engine… NWA Car Clinic saved me ~$10K if I would have followed the other “Import” garage’s recommendation I am hoping that anyone that owns an import automobile will read this recommendation and stop by and find out more about this family owned business. If you own an Audi, Land Rover/Jag, Lexus, Volkswagen, etc. in some cases (repairs under warranty) traveling to Tulsa makes sense… and, you can make it a day trip and visit Trader Joes :) However, for simple stuff, NWA Car Clinic is a great Import garage… and, they can also fix MB, BMW and all domestic autos cheaper than the Dealerships

5

Sometimes "thank you" just doesn't feel like enough. I don't want my vehicles being serviced anywhere but here. THANK YOU, NWA Car Clinic. VERY SATISFIED CUSTOMER!!!!

5

Experienced excellent customer service and explanation for what was done and what was needed. Most impressive part about the experience was the ride back to my house that was provided after dropping my truck off.

5

Neil and Bambi are awesome and were extremely helpful in getting me SAFELY back on the road.

5

Thanks to Neil, Bambi, Rex, and crew for always keeping us safe and on the road!

5

If you are looking for and honest, trustworthy, and knowledgeable mechanic this is your place. I couldn’t have asked for a better experience. After having some trust issues with two previous mechanics I came to NWA Car Clinic hoping to find something different. Bambi and Neil seem to be honest hard working business owners who care about the people they are serving. They took the time to talk me through my options and take me out into the shop to look at the issues at hand before deciding. They provided advice even if it meant that they wouldn’t make a few more 1000 dollars off of me. Even cut my quoted price after admitting it didn’t take as long to do the job as they thought. These people are great and truly care about serving the customer.

5

Fast, friendly service. Needed a quick diagnosis as to what was wrong with my vehicle. They got it done when they said they would. Gave me a print out of what it would cost to fix the issues and I was on my way to pick up my children. It put my mind at ease knowing what was wrong and knowing that when I’m ready, they will get the job done quickly.

5

Very well run operation

5

Pleased with the customer service and workmanship.

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